A door that won't open feels like an emergency, but the cause is often simple. Run through these checks in order before you call anyone - including us.
1. Check the basics first
- Replace the remote batteries and try the wall button instead
- Confirm the opener has power - check the outlet and breaker
- Look for the lock/vacation switch on the wall console; it disables remotes
2. Look at the safety sensors
The two small sensors near the floor must see each other. If either LED is blinking or off, clear any obstruction, wipe the lenses, and gently realign the brackets until both lights are solid.
3. Check if the trolley is disconnected
If the motor runs but the door doesn't move, someone may have pulled the red emergency release. With the door fully closed, pull the cord toward the door to re-engage, then run the opener.
4. Look up at the spring - then stop
If you see a gap in the coil above the door, the spring is broken and the door is now dead weight. Do not keep running the opener and do not lift the door by hand - a door without spring counterbalance can cause serious injury. This one is a professional repair, and we treat it as an emergency call.
If none of that worked
A door that still won't open usually has a failed spring, snapped cable, or burned-out opener - all same-day fixes for a stocked truck. Call us and a technician will be on the way in minutes.
